Create a customer account? I don't want a relationship. I just want to buy something!

We completely understand. It can be weird to have to open an account before you really feel comfortable with the store or products.  Please use our Guest Checkout option. If you change your mind later, let us know and we will be glad to convert your guest account to a customer account.  

Why can't I check out?!!!

You need to click the black button bottom left marked "Save" after you #1 enter your name, address and email. Then you can go onto #2 Delivery Methods, click Terms and the #3 payment. You do not have to sign in, you just need to complete fields 1 & 2.  

We completely agree, the program's wording and button colors could be better. We are working to find a solution.  

Why does it want to save my information during Guest checkout?  I don't want to register!!!

Your name and and address are saved for delivery purposes only. You are not registering for an account. Your email is saved only to send you notifications of your order status. We will not use any of your information for marketing. We hate that stuff too!

Why do you need my birthday and phone number?!

These are not mandatory fields. Don't fill them in if you don't want to.  

How does Swim Giggles process my transaction?

We use PayPal to complete your transaction. PayPal is one of the largest online payment processors in the world. After rising to prominence through its partnership with Ebay, online merchants all across the Internet accept PayPal as one of their accepted methods of payments.

What if I don't have a PayPal Account?

You can check out as a PayPal Guest with your credit card. You do not have to sign up for a PayPal account and there are no additional fees. PayPal simply handles the credit card processing for the merchant. The merchant will see no credit card information. Using PayPal protects both merchant and customer.  

Will my credit card be secure?

When you sign up for a PayPal account, which is free, you type in the credit cards and bank accounts you wish to use for purchases one time on the PayPal secure system. Once that is accomplished, you never again have to disclose your credit card information online. By paying with PayPal, you keep your credit card information private, meaning that you can shop without worrying about a hacker downloading your account data from your online merchant.

Help! I don’t understand all the different suit styles or sizes.  

Please consult the sizing chart and consider contacting us BEFORE ordering.  We would love to discuss styles and sizes with you! 

Use the Contact Us form or phone support is available M-F 6am-2pm (EST) - (603) 617-4652

Weekend questions? - Emails will be checked and returned.

Help! My _____ doesn’t fit right. Do you accept Returns?

We want you to be happy. Please contact us within 30 days.

Item must be unused/unwashed with tags.  

  1. Access the "Orders History" section of your account.
  2. Select the order from which you want to return an item.
  3. Select the product(s) that you wish to return by checking the box next to its name(s).
  4. Add an explanation, in order for us to better understand why the you want to return this product.

We will be happy to issue store credit in the form of a voucher. You can either use it toward another purchase or we can use it during the exchange. Please let us know.

Do you offer free return shipping?

We cannot offer free return shipping at this point, but we will process an exchange for you which will include free shipping to you. If you have opened your free PayPal account, there is a possibility of return free shipping according to terms and limitations.

How do I make an exchange?

Initiate the Return process as above and indicate EXCHANGE for the explanation.  Also indicate any additional information we may need, i.e. size, style, etc. Feel free to contact us! 

We will take care of the rest and let you know when your order is on its way.  

Delivery? How will you ship my order?

Packages are usually shipped within 2 days or sooner after receipt of payment, unless we are awaiting an order from our supplier.  If this is the case, we will contact you immediately and let you know the approximate date on which you will receive your order.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not combine two orders placed separately and shipping charges apply to each of them.  Please disregard if your order qualified for free shipping!

Your package is shipped at your own risk, but special attention is paid to fragile items.  We will select the best option to ship your product safely.  Box sizes are appropriate and your items are properly protected.

Orders are shipped via USPS with a tracking number and delivered without signature. We send you a link to track your package online. This can be a great geography lesson with young swimmers!  

Help!  I didn’t see my question/s here.

Use the Contact Us form or phone support is available M-F 6am-2pm (EST) - (603) 617-4652

Weekend questions? - Emails will be checked and returned.